Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to all classes, class blocks, courses, private sessions, workshops and other services provided by 360 Pilates, operated by Nicolette Hobbs.
By booking, purchasing or attending a 360 Pilates session, you confirm that you have read and agree to these Terms & Conditions.
If you are under 18, your parent or legal guardian must agree to these Terms & Conditions on your behalf before you attend any 360 Pilates class or purchase a membership, class block or other service.
1. About 360 Pilates
360 Pilates is a Pilates studio based at:
The Old Dairy
Old Bystock Drive
Exmouth
Devon
EX8 5EQ
360 Pilates is operated as a sole trader by Nicolette Hobbs.
For questions about bookings, payments or these Terms & Conditions, please contact:
Email: hello@360pilates.co.uk
2. Booking and payment
All classes must be booked in advance through the 360 Pilates booking system unless otherwise agreed with the studio.
A booking is confirmed once the relevant payment has been received or the booking has otherwise been confirmed by 360 Pilates.
Places are limited and are allocated on a first-come, first-served basis.
Your booking is personal to you and, unless 360 Pilates agrees otherwise, classes, class blocks, courses, private sessions, workshops and other services cannot be transferred, shared or sold to another person.
You must provide accurate and up-to-date information when creating an account and making a booking.
Payment options may include online payment, bank transfer or cash, depending on the service offered.
3. Class blocks
Some 360 Pilates classes are offered as a class block, covering a defined period of weeks.
The price of each class block will be based on the number of scheduled classes included within that block and will be clearly communicated at the time of booking.
Where offered, clients may choose to take up to two holiday dates during the class block for a discounted price. To take one or two holiday dates you will purchase the relevant class block discounted rate as stated at the time of booking.
If a client requires more holiday dates than the allowance provided for within their class block, they will not purchase a class block but will be able to book classes on a pay-as-you-go basis, subject to availability and the applicable PAYG price at the time of booking.
Class-block prices, block dates, holiday allowances and PAYG prices may change from time to time. The terms and prices applicable to each block will be displayed or communicated before the client purchases the block.
Unless otherwise agreed by 360 Pilates, class-block sessions must be used within the relevant block period and cannot automatically be carried forward into a future block.
Block dates
Each block has a defined start and end date.
Classes must be used within the relevant block period and cannot be carried forward into a future block unless 360 Pilates agrees otherwise.
If a class is cancelled by 360 Pilates, the studio will provide an appropriate alternative arrangement, which may include a replacement class, credit or refund as appropriate.
4. Course bookings
Some 360 Pilates classes are offered as a course, covering a defined period of weeks.
The price of each course will be based on the number of scheduled classes included within that course and will be clearly communicated at the time of booking.
Course prices, dates, and PAYG prices may change from time to time. The terms and prices applicable to each course will be displayed or communicated before the client purchases the block.
Unless otherwise agreed by 360 Pilates, course sessions must be used within the relevant course period and cannot automatically be carried forward into a future block. If you need to miss a class within a course we will do our best to accommodate you in the next course, but this is not guaranteed and is subject to availability.
Course dates
Each course has a defined start and end date.
Classes must be used within the relevant course period and cannot be guaranteed to be carried forward into a future course unless there is availability.
If a class is cancelled by 360 Pilates, the studio will provide an appropriate alternative arrangement, which may include a replacement class, credit or refund as appropriate.
5. Pay-as-you-go classes
Pay-as-you-go classes are subject to availability and must be paid for at the time of booking unless otherwise agreed.
PAYG prices may change from time to time. The price shown at the time of booking will apply to that booking.
6. 1:1/Private classes
We require 24 hours notice for 1:1 classes if you are unable to attend and we will do our best to reschedule. If you cancel with less than 24 hours notice the session is non-refundable and non-transferable.
7. Course & Class Block Payments
Where 360 Pilates offers class blocks, courses and PAYG bookings, the specific price, number of sessions, validity period, payment frequency and any minimum commitment will be clearly stated before purchase.
Unless otherwise stated:
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class blocks, courses and PAYG bookings are for the named client only;
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they cannot be shared or transferred;
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unused sessions expire at the end of the relevant validity period;
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class credits cannot be exchanged for cash.
Nothing in these Terms & Conditions affects your statutory consumer rights.
8. Cancellation and missed classes
We understand that plans can change. To ensure that classes remain available to everyone, clients should cancel as early as possible if they are unable to attend.
Where a client cancels a booked class the class credit will normally be returned to their account. The credit may then be used to book another available class within the same class-block or course period, subject to availability.
If there is no other suitable class available within the remainder of the relevant class block, the returned credit will expire at the end of that block and will not be carried forward or refunded.
Class credits cannot be transferred to another person, exchanged for cash or carried forward into a future class block.
Where a client does not attend a booked class without cancelling ("no-show"), the class may be treated as used and the class credit will not normally be returned.
360 Pilates may use discretion in exceptional circumstances, including serious illness, injury or emergencies.
9. Waitlists
Where a class is fully booked, a waiting list may be available.
If a space becomes available, places may be offered to people on the waiting list in accordance with the booking system.
Joining a waiting list does not guarantee a place.
Clients who no longer require a waiting-list place are responsible for removing themselves from the waiting list where the booking system allows.
10. Health and suitability for exercise
Pilates is a form of physical exercise and, like other forms of physical activity, carries some inherent risks.
Before participating, clients must provide accurate information about any health conditions, injuries, pregnancy, recent surgery, medication or other circumstances that may affect their ability to exercise safely.
You must tell your instructor about any relevant changes to your health before participating in a class.
360 Pilates may ask you to obtain advice or clearance from an appropriate healthcare professional before participating, or may recommend that a particular exercise, class or apparatus is not suitable for you.
Clients must follow reasonable instructions given by the instructor during sessions.
You should stop exercising and tell the instructor if you experience pain, dizziness, unusual shortness of breath, feeling unwell or any other concerning symptoms.
360 Pilates instructors are not medical professionals and Pilates classes are not a substitute for medical diagnosis, treatment or rehabilitation.
11. Apparatus and equipment
Where classes involve Pilates apparatus, including Reformer, Tower/Cadillac, Chair, Barrel or other equipment, clients must use the equipment only as instructed.
Clients must not use studio equipment independently unless they have been specifically authorised to do so.
360 Pilates may restrict or change the use of particular equipment where necessary for safety, class suitability or instructor supervision.
12. Under-18 clients
360 Pilates welcomes young people aged 14–17 for designated classes or activities where these are offered.
12.1 Parent or guardian booking
Anyone under the age of 18 must have a parent or legal guardian involved in their registration before attending a 360 Pilates class.
The parent or legal guardian must:
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provide the required registration information;
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confirm that they have parental responsibility or appropriate authority;
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agree to these Terms & Conditions on behalf of the young person;
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provide the required emergency contact information;
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complete or approve the required health and participation information;
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provide any additional consent requested by 360 Pilates.
12.2 Booking and payment
All classes, class blocks, memberships and other paid services for clients aged 14–17 must be booked and paid for by their parent or legal guardian.
The parent or legal guardian is responsible for ensuring that the young person understands and follows the applicable studio rules and booking conditions.
A young person under 18 must not purchase or enter into a membership or class package independently.
12.3 Agreement to these Terms
Where the client is under 18, the parent or legal guardian must confirm that they have read and accepted these Terms & Conditions before the young person participates.
The young person will also be expected to understand and follow the studio's safety and conduct requirements in an age-appropriate way.
12.4 Health and participation
A parent or legal guardian must provide accurate and complete information about any health conditions, injuries, medication, recent surgery, pregnancy or other relevant circumstances that may affect the young person's ability to participate safely.
360 Pilates may request further information or professional medical advice where appropriate.
12.5 Class suitability
Young people may only attend classes that 360 Pilates has designated as suitable for their age and level of experience.
360 Pilates may recommend an alternative class, introductory session or private session where this is considered more appropriate.
12.6 Photography and video for under 18s
Permission for photography or video involving a client under 18 will be dealt with separately and will not be implied by agreeing to these Terms & Conditions.
Where appropriate, separate parent/guardian permission will be obtained in writing via email.
13. Studio conduct
We want 360 Pilates to be a welcoming, inclusive and respectful environment.
Clients are expected to:
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treat instructors, staff and other clients respectfully;
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follow reasonable instructions;
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use equipment responsibly;
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respect the studio and its facilities;
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behave appropriately and safely;
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avoid behaviour that could put themselves or another person at risk.
360 Pilates may refuse participation or ask a client to leave where their behaviour is unsafe, abusive, threatening, discriminatory or seriously disruptive.
Where a booking or membership is ended because of serious misconduct, 360 Pilates will consider any refund or credit fairly and in accordance with the circumstances and applicable consumer law.
14. Clothing and personal belongings
Clients should wear comfortable clothing suitable for movement and follow any specific studio requirements communicated before the class.
Clients are responsible for their personal belongings while attending the studio.
360 Pilates cannot accept responsibility for loss or damage to personal belongings except where required by law.
15. Changes to classes
360 Pilates may occasionally need to change:
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class times;
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instructors;
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class format;
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equipment used;
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studio arrangements; or
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class availability.
Where a significant change affects a booked service, 360 Pilates will provide reasonable notice where possible and will seek to provide an appropriate alternative arrangement.
360 Pilates may cancel a class where necessary, including because of instructor illness, insufficient attendance, equipment problems, unsafe conditions or circumstances outside its reasonable control.
Where a class is cancelled by 360 Pilates, clients will not lose the class credit or payment for that cancelled session and an appropriate alternative arrangement will be offered.
16. Online and video classes
Where 360 Pilates offers online, Zoom or recorded/video Pilates services, additional terms may apply.
Clients are responsible for ensuring that they have a suitable and safe space in which to exercise and that their equipment is used safely.
Clients participating online should follow the instructor's instructions and stop exercising if they experience pain, dizziness or feel unwell.
Clients under 18 must have the required parent/guardian consent before accessing online classes or recorded content.
17. Payments and refunds
Prices are displayed or communicated before a purchase is made.
Unless otherwise stated, payments must be made in advance.
Where a refund is due, it will be made using the original payment method where reasonably possible.
Nothing in these Terms & Conditions excludes or limits any rights you may have under applicable consumer law.
18. Privacy and personal information
360 Pilates collects and uses personal information in accordance with its Privacy Notice.
This may include information provided when creating an account, booking classes, making payments, completing health questionnaires or communicating with the studio.
Health information is treated as particularly sensitive personal information and is handled in accordance with our Privacy Policy and applicable data protection law.
Our Privacy Policy explains what information we collect, why we collect it, how it is used, who it may be shared with and your data protection rights.
19. Photography and video
360 Pilates may occasionally take photographs or video for studio communications, educational material or promotional purposes.
Photography or video consent is separate from these Terms & Conditions.
Clients may choose whether or not to give permission where consent is requested.
For clients under 18, appropriate parent/guardian permission will be obtained where required.
20. Complaints and feedback
We want you to have a positive experience at 360 Pilates.
If you have a concern or complaint, please contact:
We will aim to respond to concerns fairly and promptly and to resolve issues wherever reasonably possible.
21. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our services, booking arrangements, legal requirements or studio policies.
The current version will be made available to clients.
Where a change materially affects an existing membership or other ongoing contractual arrangement, we will provide appropriate notice and will not use a change to remove or reduce rights that you have already acquired.
22. Consumer rights
Nothing in these Terms & Conditions is intended to remove or reduce any rights you have under applicable UK consumer law.
Our services will be provided with reasonable care and skill.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
23. Acceptance
By booking, purchasing or attending a 360 Pilates class or service, you confirm that you have had an opportunity to read these Terms & Conditions and agree to comply with them.
For clients aged under 18, acceptance must be provided by the relevant parent or legal guardian before the young person participates.
360 Pilates
The Old Dairy, Old Bystock Drive, Exmouth, Devon, EX8 5EQ
hello@360pilates.co.uk